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Legal

Privacy Policy

Effective September 3, 2026.

1. Who we are

This policy is published by Centralized Pool Service & Supply LLC ("CPSS," "we," "us"), located at 3397 Rome Corners Road, Galena, OH 43021. CPSS operates the website at centralizedpoolserviceandsupply.com. CPSS is the customer's pool service partner and provides software portals to companies it works with and their customers. You can reach us through our contact form or at 740-810-1213.

2. What we collect

We collect only what we need to deliver pool equipment, warranty support, and service coordination:

  • Account information: name, email address, phone number, and the company working with CPSS on your account.
  • Property and equipment data: service addresses, pool details, installed equipment, warranties, and service history.
  • Communications: messages you send through our portal, service requests, and replies to our notifications.
  • SMS consent records: whether you opted in to receive text messages, the timestamp of that opt-in, and any subsequent revocation.
  • Payment information: when you pay a CPSS bill, our payment processor, Stripe, collects your card or bank account details. CPSS never receives or stores full card or account numbers. We keep limited payment records: the payment method type, the last four digits, Stripe's reference IDs, the card brand and expiration date, the bank name and verification status, and a record of your payment authorization. If you link a bank account, Stripe verifies it. With your permission, CPSS may obtain available-balance information through Stripe before initiating an authorized bank payment. CPSS uses that information only to decide whether to initiate the payment and does not retain it.
  • Technical data: IP address, browser type, device information, and session activity needed to operate and secure the service.

We do not knowingly collect information from children under 13.

3. How we use it

  • To operate your customer or partner portal.
  • To coordinate service visits, warranty claims, and equipment orders between you, CPSS, and the company working with CPSS on your account.
  • To send transactional notifications (service reminders, status updates, account alerts) by email and, when you have opted in, by SMS.
  • To bill for service, process payments, and send receipts, including recurring bills you have authorized.
  • To respond to support and contact requests.
  • To protect the service against fraud, abuse, and outages.
  • To comply with legal obligations.

We do not sell your personal information, and we do not use it for cross-context behavioral advertising.

4. SMS messaging and consent

SMS messages are sent only after you have explicitly opted in. You opt in by choosing yes during first-time portal setup or by checking the consent box later in your customer portal profile. The consent identifies CPSS (Centralized Pool Service and Supply) as your pool service partner and SMS sender, explains CPSS's partnership with the other company shown in your portal, and discloses message frequency, rates, and HELP/STOP keywords. You may also opt in by authorizing that company to enable SMS on your behalf when it creates your account; it must record explicit verbal or written authorization with a timestamp.

We send transactional messages only: service-visit and appointment reminders, status updates on open service requests, and warranty notifications. We do not send SMS marketing or promotional content. Message frequency varies by your service schedule (typically 1 to 4 messages per month). Message and data rates may apply.

You can revoke consent at any time by unchecking the box in your profile or by replying STOP to any message. Replying HELP returns support contact information.

Mobile information, including phone numbers and SMS consent status, is not shared with third parties or affiliates for marketing or promotional purposes. We share phone numbers only with our SMS delivery vendor (Twilio) for the sole purpose of transmitting the messages you have consented to receive.

Full program details, supported carriers, and HELP/STOP keyword behavior are documented on our SMS Terms and Consent page.

5. Who we share it with

We share data only as needed to run the service:

  • The company working with CPSS on your account. That company can see the customer, property, equipment, and service-history records associated with its account so it can coordinate with CPSS. It cannot see data belonging to another company's customers.
  • Vendors that operate the platform on our behalf: Clerk (authentication), Stripe (payment processing and bank account verification), Twilio (SMS), Resend (transactional email), Mailchimp (newsletters, where you have opted in), Cloudflare R2 (file storage), Google Maps (address lookup), Neon and Vercel (database and hosting), Sentry (error monitoring), and Upstash (rate limiting). Each processes data under written agreements.
  • Legal and safety. When required by law, court order, or to protect rights, safety, or the integrity of the service.
  • Business transfers. If CPSS is acquired or merges, data may transfer to the successor, subject to this policy.

6. Data retention

We retain account, property, equipment, and service-history records for as long as your account is active and as needed for warranty support and legal compliance. SMS consent records are retained for at least four years after revocation, as required by federal telecommunications regulations. You may request deletion of your account through our contact form. Records required for warranty, tax, or legal purposes may be retained for the applicable retention period.

7. Your choices

  • Access and correction. You can view and edit most of your account information from your portal profile.
  • Email preferences. Every newsletter includes an unsubscribe link. Transactional emails about your account cannot be unsubscribed from while your account is active.
  • SMS opt-out. Reply STOP to any text message, or untick the consent box in your profile.
  • State privacy rights. Depending on your state, you may have rights to access, delete, or correct your personal information, or to opt out of certain processing. Use our contact form to exercise these rights.

8. Security

We use encryption in transit, role-based access controls, tenant-isolated data access, and audit logging. No system is perfectly secure. If you believe your account has been compromised, contact us immediately.

9. Changes

We may update this policy from time to time. Material changes will be announced in-app or by email. The effective date at the top of this page tells you when the current version took effect.

10. Contact us

Questions about this policy or about how your data is handled? Use our contact form, call 740-810-1213, or write to Centralized Pool Service & Supply LLC, 3397 Rome Corners Road, Galena, OH 43021.