Legal

SMS Terms and Consent

Effective August 18, 2026.

Program identity

The CPSS service-reminder SMS program is operated by Centralized Pool Service & Supply LLC ("CPSS"), located at 3397 Rome Corners Road, Galena, OH 43021. CPSS is the pool service partner that coordinates the customer's appointments. CPSS may work in partnership with the pool builder or other company named in the customer's portal, but CPSS is the sender of this SMS program.

What messages you receive

This is a transactional program. We send only:

Reminders before a scheduled pool service visit.
Status updates on open service requests (confirmed, rescheduled, or completed).
Warranty and equipment notifications tied to your account.

We do not send promotional or marketing SMS through this program.

Message frequency

Recurring messages, typically 1 to 4 per month depending on your service schedule. Frequency varies and is not guaranteed.

Cost

Message and data rates may apply. Check with your mobile carrier for the cost of text messages on your plan. CPSS does not charge you for receiving these messages.

How to opt in

You opt in by choosing yes during first-time portal setup or by checking the SMS consent box later in your profile at portal.centralizedpoolserviceandsupply.com. No option is chosen for you. Below is the consent language shown in the portal:

Portal profile, SMS consent

Yes, send me service-visit reminders and appointment updates by text from CPSS (Centralized Pool Service and Supply), my pool service partner working in partnership with the company shown in my portal. Recurring messages, up to 4 per month. Message and data rates may apply. Reply HELP for help, STOP to cancel. By choosing yes I agree to the SMS Terms and Privacy Policy.

Sample only. The live control is at portal.centralizedpoolserviceandsupply.com/profile after sign-in.

Partners may also enable SMS on a customer's behalf, but only with the customer's explicit verbal or written authorization, recorded with a timestamp. Customers can revoke that consent at any time using the methods below.

How to opt out

There are two ways to stop messages:

Reply STOP to any message you receive from this program. You will get one confirmation message and no further texts.
Sign in at portal.centralizedpoolserviceandsupply.com and uncheck the SMS consent box in your profile.

Carrier-recognized opt-out keywords (STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) are honored. To resume messages later, reply START or re-check the box in your profile.

How to get help

Reply HELP to any message for assistance, or contact CPSS directly through our contact form or at 740-810-1213. For service-specific questions, contact CPSS using the contact details shown in your portal.

How your phone number is used

Mobile information, including phone numbers and SMS consent status, is not shared with third parties or affiliates for marketing or promotional purposes. Phone numbers are shared only with our SMS delivery vendor (Twilio) for the sole purpose of transmitting the messages you have consented to receive. Full details are in our Privacy Policy, Section 4.

Carriers and devices

Supported on major U.S. carriers including AT&T, T-Mobile, Verizon Wireless, Sprint, U.S. Cellular, and most regional and MVNO carriers. Carriers are not liable for delayed or undelivered messages.

Changes

We may update these SMS terms. Material changes will be announced in-app or by email. The effective date at the top of this page reflects the current version.